MD Relay

Frontline care and a local specialist connected through MD Relay

A Real Fix for a Real Problem

55% of urgent care referrals to ER are UNNECESSARY.

64% of those referrals carry the wrong diagnosis.

— Mayo Clinic Study

Frontline clinicians are routinely asked to decide next steps without specialist expertise.

Timely, expert input — often just minutes — can dramatically improve care decisions and reduce system-wide inefficiencies.

MD Relay case triage shown on a mobile phone

How It Works

A step-by-step interaction flow between frontline care and specialist using MD Relay.
Frontline Care
1Request triage assistance from specialist
Local Specialist
2Claim triage request
3Review the case
4Request additional information about the case
Frontline Care
5Provide requested information about the case
Local Specialist
6 Make triage decision Send to Clinic (Next Day)
MD Relay
7Inform the patient about next steps
Local Specialist
8Reach out to patient to schedule the appointment

Better Outcomes for Everyone

For Frontline Care

  • Real-time access to local specialists without intrusive calls or texts
  • Accurate triage decisions through local specialist input (ER, next-day clinic, delayed clinic, primary care, or no referral)
  • Faster, more confident clinical decision-making at the point of care
  • Reduced unnecessary ER referrals, improving patient experience and outcomes
  • Improved patient trust and satisfaction by routing patients to the right care the first time

For Specialists

  • New well-matched patient acquisition with minimal effort through real-time triage requests
  • Direct pipeline of clinically appropriate cases, reducing low-value or unnecessary referrals
  • Improved clinic utilization by seeing the right patients at the right time
  • Incremental revenue growth from just 1–2 additional cases per month
  • Reduced leakage by keeping referrals in-system and within the local network

For Health Systems

  • Material new revenue growth from incremental, specialist-driven cases (even 1 case per specialist per month creates outsized impact)
  • Significant reduction in patient leakage by keeping referrals in-system
  • Improved access to specialty care through faster, more accurate triage and routing
  • Better utilization of specialist clinics by prioritizing high-value, clinically appropriate patients

For Patients

  • Gets you to the right care faster, without unnecessary delays or guesswork
  • Avoids unnecessary ER visits, saving time, stress, and cost
  • Ensures specialist input early, even when you start at urgent care or primary care
  • More accurate diagnosis and next steps based on expert review

Pricing

Frontline Care

For urgent care, rural ERs, primary care, and other frontline providers.

$150per month
per practitioner
  • Unlimited triage requests
  • Access to all local specialties
  • Mobile & web apps

Specialists

For individual specialists and group practices.

$400per month
per specialist
  • Unlimited cases
  • Unlimited assistant users per specialist
  • Mobile & web apps
+$6,300per month
per specialist

projected new revenue

(1 case/specialist/week)

Service You Can Trust

Designed by and
for Clinicians

Built by specialists who understand the pressures and realities of frontline care to fit real-world care delivery, reduce friction, and integrate seamlessly into existing clinical workflows without any disruptions.

Built by Healthcare
Tech Veterans

Designed, engineered, secured, and validated for clinical environments—built around real workflows and reliability requirements to handle healthcare-specific edge cases and operational demands.

Secure and
Compliant

End-to-end protection combining encryption, role-based access, secure key management, audit trails, and monitored, policy-driven handling of sensitive data (HIPAA, SOC 2 Type 2*, HITRUST*)

* coming soon

Built for Healthcare. Designed for Clinicians.

Dr. Brian Etier

Dr. Brian Etier, MD

CEO

Orthopedic Surgeon with over 10 years of operating and clinical decision-making experience at the point of care.

Chris Dykes

Chris Dykes

COO

Healthcare technology leader with over 20 years of experience designing and scaling complex, mission-critical healthcare systems.

Petr Filipchyk

Petr Filipchyk

CTO

Software architect with over 20 years of experience building secure, scalable platforms for healthcare and enterprise systems.